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1PMPL is into Payment Aggregation business for more than 3 years and serving merchants from various approved segments which includes Govt Sector, Education sector, Travel and Tourism etc.
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Customer focus is a key benchmark and motto in managing any business. 1Pay strives to set up high levels of service standards and constantly upgrade customer experience levels basis market practice and customer feedback.
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1Pay aims to ensure quick and effective handling of customer grievance, as well as prompt corrective & preventive action (including correction of the process, wherever required) in order to avoid recurrence.
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Customers / Merchants can reach us via Phone / Email. For faster resolution of queries/complaints - Merchants / customer are requested to provide correct details of transactions / payment reference which will help 1Pay to investigate and resolve the issue at the earliest.
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For Merchants
Email ID for Merchants to raise their queries : merchantsupport.pg@1pay.in
Phone no for Merchant to speak to our Support Team : 8591204908
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For Customers
Email ID for Customers to raise their queries : customercare.pg@1pay.in
Phone no for Customers to speak to our Support Team : 9769039989
1Pay support team will revert to Merchant / Customer within 15 working days with resolution / interim update on the query (if it’s taking longer to resolve) with an expected resolution time.
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Escalations
In case of unsatisfactory or untimely resolution of Queries / Complaints the customer may contact the Principal Nodal Officer (PNO) as follows:
Nodal Officer : Mr. Navin Bangera
Address : 1PAY Mobileware Pvt Ltd. C-308, Kanakia Zillion, LBS Marg, BKC Annexe, Kurla (W), Mumbai – 400 070 Ph. No.: 022 6216 6100
Email : nodalofficer@1pay.in
1Pay endeavours to create a forum for customers to provide feedback on our services levels and provide a forum to lodge their grievances.
