1Pay

Customer

Payment

Upon a successful transaction, for certain merchants, you will receive a confirmation email from 1PAY.

For those who do not receive an email from 1PAY, we suggest that you contact the merchant for status of your order. You can also raise a request with us here. Remember to provide your email id, screenshot of debit and transaction ID.

You can raise a request here and we will get back to you at the earliest. Please ensure that you provide the folllowing details while raising a request:

Email id that you use for making online transactions
Amount and date of debit
Screenshot of the debit in statement, in case it was a netbanking or wallet transaction
In case this was a card transaction, last 4 digits of the card number

We request you to contact the merchant with the transaction details for raising a refund.

In case your transaction has failed but money has got debited, the amount will be auto-refunded to you within 7 working days (from the date of transaction). If you don't receive the refund in 7 working days, please provide the below details by raising a request here and we will get back to you at the earliest:

Email id that you use for making online transactions
Amount and date of debit
Screenshot of the debit in statement, in case it was a netbanking or wallet transaction
UPI reference number if it was a UPI transaction
In case this was a card transaction, last 4 digits of the card number

To delete your saved card, kindly click on "Manage Cards" option on the payment page and then click on the delete icon

Refunds

You may check the status of the refund here on the basis of your Payment or Order Id

Refunds are ideally credited to you in 10-12 working days. In case you have not received your refund, kindly check the status of your refund here by following the on screen instructions.

In case of further assistance, you can raise a request here

It is advisable to wait for 10-12 working days for a refund to be credited as there are multiple factors and processes involved in refunding a payment.

Dispute

We suggest waiting for 7-10 working days for physical goods and 1 working day for digital goods. In case you do not receive the goods/service in the said time interval or if the items received are different, defective or damaged, you should contact the merchant to resolve the issue.

In case the merchant does not respond to your emails and phone, then you can raise a ticket here for us to amicably resolve the issue.

We usually recommend that customers should direct communication with the merchant to resolve any issue with an order. However, if the merchant does not respond over emails or phone, then 1PAY will intervene to amicably resolve the issue.

You are required to raise dispute from here, providing us the following details: